Maintenance Requests

Guidelines for submitting a maintenance request :

Note: For bookkeeping and administrative issues please email: Michael@msbholdings.com

Here’s a guide on how to submit different maintenance items. Non emergency requests should be submitted in the form request below or emailed. They will be answered the following business day if submitted after hours.

Note: Calls to the office line after hours will be forwarded to our answer service for routing. Non emergences will be held as a message until the next business day.

Definitions:

Emergency maintenance - generally anything that can cause immediate harm to person or property. Examples consists of fire, alarms going off, smell of smoke or gas, free flow water, drain back ups, no heat, etc.

Maintenance non-emergencies - generally anything that can wait until the next business day without damaging person or property is a non-maintenance emergency. Examples consist of malfunctioning laundry machines, screen repair, disposal repair, leaking or dripping faucets, noise disturbance, loud neighbors, suspicious activity, unauthorized people in your building.

Emergencies

Health or life threatening, & safety emergencies - examples consist of: Fire, injury, smell of smoke, gas, or hear an alarm, or any other situation causing danger to life or health - call 911.

No water - Call Madison Water Utility 608-266-4665, Fitchburg 608-270-4270.
No heat
- Call MSB - 608-834-9050. If you can’t get us call Action Heating and plumbing - 608-453-3540 or General Heating emergency number, (608) 271-3900.
No electricity - Call Mg&E 608-252-7222
Plumbing emergencies (flooding, overflowing drains, free flow of water) - Note: turn off water valve located underneath the sink/behind toilet immediately. Additionally, plunge the sink or toilet prior to calling. If unavailable, call Action Heating and plumbing 608-453-3540 or, for clogged or backed up drains, call Mark’s Reddi Rooter at 608-241-2382
Leaking gas pipes or gas smell Mg&E Emergency  608-252-7111
Locked out of apartment (You will be charged $95, so make sure you have exhausted your options)

Maintenance non-emergencies (examples)

Toilet clogged/dripping (if toilet is still usable)
Leaky faucet (dripping into sink)
Burned out light bulb or fixture
Parking problems
Appliance issues (fridge, microwaves, laundry)
Snow in parking lot or on sidewalks
Garbage disposals
Ceiling fan broken
Storm door, screen, or minor window problems